General Conditions & Agreements

Detailed Conditions :
Written agreement and condition for the development and payment of commissions.
 
Do not delete your facebook account before the end of a running commission.
If you do anyways, it causes additional work for us and we will be forced to take action by charging fees for the trouble or in the worst case cancelling the commission on your own fees if communication became too complicated or impossible.

1. Extent of the work :
Calculation of your personnel, non-binding estimate of costs for 27€, refunded if the commission takes place
– Procuration of the needed materials or guidance of their choice
– Making of the commissioned piece of work
– Submitting piece of work via mail after paid shipping costs by the customer or handover after complete payment +  insurance over the order’s value  +  Premium Express shipping of 1-7 days internationally, if desired, and tracking.
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2. Payment :

All prices are net-prices (+19%)

The payment of the commissioned piece of work takes place in one or two instalments maximum

1st instalment : BEFORE I buy any material
2nd instalment : BEFORE shipping or handing over the piece of work
If instalments are desired, calculate +8€ for each transfer (brutto).

INFO : The dates of the instalments aren’t fixed dates. Only after having received the payment I will start the commission. The earlier you do the transfer the earlier materials can be ordered and the commission begun.


Payment info :
Name of transfer : Your facebookname, kind of work (prop, wig, beard…) and description of the project (blue spiky wig- 1st instalment…), invoice number -if available-
To :
Transfer : Florence Heyer FX – IBAN : DE32 5855 0130 0002 5596 31 BIC : TRISDE55xxx Sparkasse Trier

In exceptional cases : Paypal : payment@bakkacosplay.com


3. Payment methods :
a) Bank transfer (for €)
b) In exceptional cases : PayPal – only when agreed upon on both sides !


 
4. Other conditions :
– The work on a commission starts at the earliest after the full payment or after the first instalment, including the full value of the materials, has been transfered successfully.
– The shipping/handover of the piece of work will only happen AFTER the amount written on the invoice has been transfered successfully on the bank account of the consignee. The piece belongs to the consignee until the amount has been paid completly.
– The consignee always seeks the best relation of price/quality to protect the budget. An unpredictable exceeding of the budget can’t be excluded unfortunatly. In this case however a solution will be found by reviewing the facts.and inform the customer
– The order situation in the months of march-octobre is very busy. Please schedule your commission accordingly, min. 2-3 months in advance. Outside of this period of time 1-2 months in advance and always consider shipping time (material and finished piece). Express-commissions can be prioritised with an additional charge (up to 50% of the amount).
– (active, clic-able) Tagging/linking in the networks and digital-/ print media like so: “[wig][beard][etc.] made by : bakka cosplay – transformation artist”.
–  Tracking and insured delivery is highely recommended. The consignee is not responsible for disappeared or lost items.
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5. Agreement to the arrangements and conditions :
– The customer accepts the arrangments and conditions above through a written consent to start a commission (via Facebook-Messenger), or through transfering the first instalment/the full amount.
– By transfering the full amount or the first instalment, which is 50% of the full amount or the cost of the materials if these exceed, the client accepts the non-refunding of the paid amount after later cancelling of the commission.
– As soon as the cancelling comes in during the commission, the begun working hours won’t be refunded but the value of the not used hourly rate will be.
– If a problem occurs it must be settled with the consignee to solve it in person.
– The consignee works as rigorous and high-quality as the budget permits. Reparations of self-inflicted damage of the piece of work by the customer will be seen as a new commission and charged as such.
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! Power of revocation !
As each commission is an individual customisation after the client’s wishes, there is no right of withdrawal (Germany : § 312d Abs. 4 Nr. 1 BGB).
– The customer is responsible for the correct transmission of his measurements. Corrections of eventual deviations and therefore changing the piece of work will be seen as new commission.
– The artist sends photos of the work in progress, if desired, and informs the client about the status of the commission. The client’s approvals are definitive.
The artist isn’t responsible for any alternations of the materials to be ordered after their approval by the client (re-stocking, change of supplier or the shop…).

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Accountability !
 Purchased articles may contain latex and/or silicones. The customer/client is obliged committed liable to inform about intolerences and allergies. The contractor is not liable for possible caused damages or injuries.

 

The conversations between the commissioner and the client are exclusivly read to sort and organise the incoming commissions by a third party, to insert all needed information into the organisation plattform Trello.

Due to the status “small business” (Kleinunternehmerstatus) (Germany : § 19 UStG) the consignee doesn’t charge any taxes, nor does he evict taxes.

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